Frequently Asked Questions
How do I get a quote for plumbing jobs?
To provide you with an accurate written quote, we will send a licensed plumber to your property where they will carry out a full assessment of your situation. After the evaluation, the plumber will provide you with a detailed and clear quote for us to complete the job.
Do you have a call out fee?
Yes, a call out fee covers the expenses associated with getting a professional, qualified plumber to your door, administration of your job and an accurate and thorough assessment and quote of your job. The call out fee is waived if you agree to go ahead with the work quoted upon. The call out fee is only charged once, no matter how many times we need to return to your job.
How long will my job take?
Every job differs based on the complexity of what is required to complete the service. Time estimation and an explanation of the schedule of works is provided to the customer before the commencement of the service.
What suburbs does Your Local Melbourne Plumber service?
It doesn’t matter where you’re based in Melbourne. We have plumbers situated all across Melbourne to ensure we can get to your door as soon as possible.
Are you available after hours and on weekends?
Your Local Melbourne Plumber is available after hours, on weekends and public holidays. Don’t hesitate to reach out to us if you need plumbing assistance outside of usual business hours.
When will I know how much the cost is?
Once the plumber has been called out to a job, he will inspect the situation, from this inspection he will give the customer a quote. Once the quote is finalised there are no hidden costs as we ensure to be fully transparent and honest about all costs. When the customer goes ahead with the job, the call out fee is waived.
What do I do if I need a plumber after hours?
Your Local Melbourne Plumber is available 24/7 – just give us a call on 0477 222 065, and we can be there to assist you.
I have a blocked drain, how will you clear it?
Your Local Melbourne Plumber has a team of specialists who deal with blocked drains. We also have a range of specialised blocked drain equipment such as CCTV cameras, the electric eel, the hydro jet, plungers, acid treatments and excavators available to use on your drains depending on the type of blockage and the kind of drains.
My hot water system stopped working, what should I do?
Call Your Local Melbourne Plumber; we will carry out a thorough inspection of your hot water system and either repair it or replace it for you.
How much will my job cost?
We will always send a licensed plumber out to your property to carry out a thorough assessment of your situation to give you an accurate and transparent quote for your job. This way, you will know precisely how much the job will cost before going ahead with the service, rather than us giving you an estimate over the phone which may be over or under quoted.
Is your service guaranteed?
Yes, we provide a quality service and use quality materials, so we guarantee our service. If something goes wrong after we have finished, get in touch, and we will be happy to fix the issues for you.
How can I pay for my service?
You can pay via cash, EFTPOS, bank transfer, or if you need to break up your payments and pay the amount over time we have a no interest finance plan option available.
Can you help with insurance jobs?
Yes, we can help with your insurance type jobs. Get in touch with us for all your enquiries, and we will be happy to walk you through our process and how we can help you out.