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Compliments, Complaints & Feedback

We welcome your complaints, compliments and feedback about the services we provide and how we deliver them. If you have an issue with the service you’ve received, or there’s been a problem you would like us to investigate, we want to know about it.

Whilst we strive to provide the highest quality service we understand that errors can occur from time to time.

Please send an email to info@yourlocalmelbourneplumber.com.au. Please include the following information to allow us to respond to your complaint as promptly as possible.

What we need from you

Providing your name and contact details will help us to get in touch and assist us in resolving the issue. Please quote your job and invoice number with a full description of your complaint and any supporting photos. Please be clear, factual, and tell us the outcome you are seeking.

If you provide feedback anonymously, we won’t be able to respond to you personally.

What happens next

When we receive your email ensure that your issue is acknowledged, reviewed and investigated.

Depending on the nature of the issue that you have reported, our investigation may take some time.

We aim to resolve all matters within 10 working days. If we cannot resolve your matter we will explain why and advise you of your other options.

If we require further information to allow us to thoroughly review your concerns, we will contact you via email. For privacy reasons, we will only be contacting the person that has accepted the quote.

Not happy with the response?

Get back in touch with us and we’ll escalate your case.

If you’re unhappy with the final decision (after escalation) you may wish to contact Fair-Trading/Small Claims Tribunal.

CALL NOW FOR ASSISTANCE

0477 222 065

Make A Booking

To make a booking please fill in the online form below or call 0477 222 065 to speak to one of our friendly customer service representatives.

Conact Info

0477 222 065
info@yourlocalmelbournplumber.com.au
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What kind of service do you need
Select the most appropriate services or category from the options below:

PlumbingHot WaterSewer & DrainsGasOther

I would like a call 30 mins before arrival

Your Address
Enter your address below.

You are almost there, we just need to let you know about our rates.

During buseness hours the call out fee is only $49

A licensed technincian will come out to your home or busines once he has a look he will give you a fixed price to have the work done. If you are happy with the price and the technician can normally get it done on the spot

Sending Request..

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We've sent a confirmation of your booking to your email address

If you need to cancel or change your booking for any reason, please do not hesitate to call us on 0477 222 065

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